Privacy Policy

Effective Date: [27 August 2026]

Hahnemann Travel & Tours Pte Ltd (“we”, “us”, “our”, “the Company”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, use our services, or visit our website.

1. Collection of Personal Data

We collect personal data necessary to facilitate your travel arrangements. This includes, but is not limited to:

Personal Information: Name, NRIC/Passport number, date of birth, nationality, and gender.

Contact Information: Phone number, email address, and mailing address.

Travel Details: Passport details (including photocopies, expiry date, and place of issue), visa information, frequent flyer numbers, travel itinerary, booking confirmation numbers, and government redress numbers.

Health & Dietary Information: Dietary restrictions (e.g., Halal, vegetarian, allergies), mobility requirements, health conditions relevant to travel, and any other special requests you inform us of. This is considered sensitive personal data and is collected only with your explicit consent for service delivery.

Payment Information: Credit card details or bank account details for transaction processing.

Technical & Usage Data: IP address, web browser software (e.g., Firefox, Safari, Google Chrome), referring websites, pages viewed, time spent on pages, and other online activities on our website.

Marketing & Visual Data: Photographs, films, or videos taken during our group tours for marketing and publicity purposes.

2. How We Collect Your Personal Data

We collect your personal data through:

Direct interactions: When you fill in registration forms, make bookings via our office, WhatsApp, or email, or request information from us.

Third parties: From your authorised representatives (e.g., family members booking on your behalf) or third-party service providers (e.g., airlines, hotels) to complete your bookings.

Automated technologies: When you visit our website, we may collect technical data such as your IP address and use cookies to enhance your experience .

Call monitoring: Your telephone calls with us may be recorded for quality control and staff training purposes.

3. Purpose of Collection

We collect, use, and disclose your personal data for the following purposes, which may continue to apply even after your relationship with us has been terminated:

Booking & Service Fulfillment: To process and confirm your reservations for flights, accommodation, tours, transportation, and other travel services.

Visa & Documentation: To assist with visa applications, travel insurance, and other necessary travel documents.

Special Requests: To accommodate dietary requirements (e.g., Halal meals), seating preferences, medical needs, or accessibility requests

Communication: To send booking confirmations, payment reminders, itinerary changes, and travel advisories.

Payment Processing: To process payments, complete payments to third-party vendors, and prevent fraud

Marketing & Promotions: To send you information about special offers, promotions, and news that may interest you. You may opt out at any time

Compliance & Security: To comply with legal and regulatory requirements (e.g., PDPA, immigration laws), investigate or prevent illegal activities, and protect our rights and property in Singapore and destination countries.

Photography & Videography: To capture images/footage for use in brochures, advertising, and social media.

Service Improvement: To measure interest in and improve our products, services, and website

4. Disclosure of Personal Data

To fulfill your travel bookings, we may disclose your data to third parties, including:

Service Providers: Airlines, hotels, transport companies, tour operators, ground handlers, and other suppliers involved in your itinerary (both in Singapore and overseas).

Third-Party Vendors: Companies providing services on our behalf, including credit card processing, business analytics, customer service, marketing, and fraud prevention. They are contractually bound to protect your data

Authorities: Embassies, consulates, immigration authorities, and government agencies for visa processing, border control, and legal compliance.

Business Partners: With your consent, selected partners with whom we jointly offer products or services, so that they can contact you directly about their offerings.

Payment Processors: Banks and third-party payment service providers to process transactions.

Legal and Professional Advisors: Insurers, accountants, lawyers, and consultants where necessary.

5. Data Security and Retention

We are committed to keeping your personal data secure. We have implemented appropriate physical, technical, and organisational measures to prevent unauthorised access, loss, or misuse of your data.

Existing measures such as secured login, automated logout mechanisms, and systematic updates of firewalls are constantly updated to ensure no loopholes in safeguarding customers’ data.

6. Photography & Videography

During our group tours, photos or videos may be taken by our tour leaders or representatives for marketing and publicity purposes (e.g., website, social media). If you do not wish to be photographed or filmed, please inform & submit form to your tour leader at the start of the trip.

7. Cookies & Other Web Technologies

Our website uses cookies and similar technologies (like web beacons and pixel tags) to:

Enhance user experience: We use permanent and session cookies to help customise your experience, store your preferences, and improve website performance.
Analyse traffic: We use tools like Google Analytics to monitor traffic patterns and measure the effectiveness of our content.
Deliver tailored advertising: We may allow third-party vendors to collect information about your activities on our website through cookies to serve you with interest-based advertising.
You can always choose not to receive a cookie file by enabling your web browser to refuse cookies or prompt you before accepting a cookie. However, please note that refusing to accept a cookie may mean you cannot access certain travel services and planning tools offered on our website.

8. Third-Party Websites

Our website may contain links to external sites (e.g., airlines, hotels). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Compliance with Minor and Data Protection Laws

Transactions by a Minor: Transactions made by any individual below the age of 18 must have a parent/guardian’s consent. We do not knowingly collect personal data from minors without such consent.

International Data Transfer: When you travel overseas, your data may be transferred to countries where data protection laws may differ from Singapore. We take reasonable steps to ensure your data is handled securely and in compliance with applicable laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

11. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our data protection practices, please contact us at:

Hahnemann Travel & Tours Pte Ltd

Address: 60 Paya Lebar Road Office Lobby 2,
#12-42 Paya Lebar Square,
Postal Code: 409 051

Email: sales@hahnemanntravel.com.sg

Phone: 67491131

WhatsApp: +65 9775 2605