How Can We Help You?
Find answers to common questions about our tours, services, and more.
Group Tours
We cover a wide range of destinations including Turkey, Balkan countries, Uzbekistan, Spain, Morocco, and more. Check our catalog for the latest packages.
Yes, most of our group tour packages are all-inclusive, covering return flights, accommodation, meals, and transport.
Our groups typically range from 20 to 35 pax to ensure a comfortable experience for everyone while maintaining a social atmosphere.
Yes, all our group tours are accompanied by an experienced tour leader from Singapore as well as local professional guides.
Absolutely! You can choose to pay a single supplement for your own room, or we can try to pair you with another traveller of the same gender.
Umrah
Our Umrah packages include visa processing, flight tickets, hotel accommodation in Makkah and Madinah, transport, and guided tours (Ziarah).
Yes, experienced Mutawwifs will accompany the group to guide you through the Umrah rituals and ensure a spiritually fulfilling journey.
Extension of stay is possible subject to visa validity and flight availability. Please contact our consultants for arrangement at least 1 month in advance.
Basic travel insurance is often included, but we recommend upgrading to comprehensive coverage for better protection.
We offer different categories of packages. Our premium packages feature hotels within walking distance (50-200m), while economy packages may be slightly further (300-600m).
Haji
Registration for Haji must be done through the official religious authority (e.g., MUIS in Singapore). Once you have your allocation letter, you can book a package with us.
We offer standard and premium packages. Premium packages often include hotels closer to the Haram and upgraded amenities in the Mina/Arafah camps.
Yes, comprehensive travel and medical insurance is mandatory and included in all our Haji packages to cover any medical emergencies.
Yes, we conduct comprehensive Haji courses to prepare pilgrims spiritually and mentally before the journey.
The duration varies depending on the package, typically ranging from 14 to 25 days. Please check specific package details.
Sunnah Services
Aqiqah is the sacrifice of a livestock animal on the occasion of a child's birth. We can facilitate this service for you in various countries where the meat is distributed to the needy.
Yes, we organize Qurban rituals annually during Eid al-Adha in various needy countries, ensuring the meat reaches the poor and destitute.
We will provide a certificate and photo/video evidence upon completion of the Aqiqah or Qurban service, usually within 2-4 weeks.
Yes, we have a list of countries available each year with different price points. You can select your preferred location.
Yes, we can assist with the payment of Dam (penalty/fine) for pilgrims who need to expiate for violations during Hajj or Umrah.
Private
Absolutely. Our private tours are fully customizable to suit your preferences, budget, and travel dates. Just let us know your requirements.
Private tours can be arranged for as few as 2 people (couples), families, or small groups of friends.
Yes, you can choose to have a driver-guide (for smaller groups) or a separate professional tour guide depending on your needs and budget.
Generally, private tours cost slightly more per person than group tours due to the lack of economies of scale, but they offer flexibility and privacy.
Yes, if you have booked your own accommodation, we can arrange just the private transport and driver for your trip.
Inbound SG
Yes, we offer inbound tour packages covering Singapore's major attractions, cultural precincts, and food tours.
We provide reliable airport transfer services from Changi Airport to your hotel and vice versa with a range of vehicle options.
Being a Muslim-friendly travel agency, we ensure all meals provided in our itineraries are Halal-certified or Muslim-friendly.
Yes, we can arrange for licensed tourist guides who speak English, Malay, Mandarin, Arabic, and other languages upon request.
Yes, we have corporate rates with many hotels in Singapore and can assist with booking accommodation that suits your budget.
MICE
Yes, we specialize in organizing corporate retreats, team-building sessions, and incentive trips for companies of all sizes.
We can assist with venue booking, logistics, catering, and on-site management for your conferences, seminars, or dinner and dance events.
Popular destinations include Batam, Bintan, Kuala Lumpur, and Bangkok due to proximity, but we can arrange trips further afield as well.
Yes, we work with professional trainers and facilitators to conduct effective and fun team building activities tailored to your objectives.
Yes, we can manage group flight bookings and coordinate arrival/departure logistics for large delegations.
Job Opportunities
We are always looking for passionate and experienced tour leaders. Please send your resume to our HR department for review.
Yes, we offer internship programs for tourism and hospitality students looking to gain hands-on experience in the travel industry.
Standard office hours are 9am to 6pm, Monday to Friday. However, operations staff may work shifts or during weekends depending on tour schedules.
For some roles, experience is preferred, but we also welcome fresh graduates with a positive attitude and willingness to learn.
You can email your CV and cover letter to careers@hahnemann.com.sg. Only shortlisted candidates will be notified.
General Enquiries
We accept PayNow, bank transfer, cheques, and major credit cards (Visa/Mastercard). Installment plans may be available for certain banks.
We highly recommend purchasing travel insurance for all trips to cover unforeseen circumstances like trip cancellation, medical issues, or baggage loss.
We are located at 123 Travel Road, Singapore 123456. You are welcome to visit us for a consultation during office hours.
You can log in to your account on our website or contact your assigned travel consultant for the latest updates on your booking.
We will assist you in rescheduling your flight or processing a refund according to the airline's policy and your travel insurance coverage.
Others
Yes, we provide visa application assistance for various countries. Service fees apply.
Yes, we are an authorized ticketing agent and can book flights on all major airlines at competitive rates.
Refund policies vary depending on the airline and land operator terms. Please refer to the specific terms and conditions of your booking contract.
Yes, we sell travel SIM cards and roaming data packages for various destinations.
Yes, please inform us of any dietary restrictions or allergies at the time of booking so we can make necessary arrangements with airlines and restaurants.
Is your query not answered?
We are here to help. Send us your question and our team will get back to you as soon as possible.
or email us directly at sales@hahnemanntravel.com.sg
