How Can We Help You?

Find answers to common questions about our tours, services, and more.

General Enquiries

We accept Cash, PayNow, Bank transfer, Cheques.

Require installment payment to prevent overspending, whatsapp message +65 9775 2605

At Hahnemann Travel, we believe in absolute price transparency,

in full compliance with the guidelines set by the Singapore Tourism Board (STB) and the Competition and Consumer Commission of Singapore (CCCS).

Credit Card Payments (Visa & Mastercard):
We do not accept credit cards as these transactions are subject to a 3% to 5% merchant processing surcharge.


Why is there a surcharge on credit card payments?

Like most reputable travel agencies in Singapore, our package prices—including our signature Umrah packages, Hajj arrangements, and Muslim-friendly holiday tours—are calculated based on tight profit margins to keep them as affordable as possible for your family.

Save more for your loved ones

By choosing to pay via PayNow or Bank Transfer, you can easily avoid this 3% or more surcharge.

For a family travel package or a holy land pilgrimage, saving 3% or more translates to hundreds of dollars saved!

We encourage our clients to keep these savings for their loved ones, personal pocket money during the trip, or for extra charitable deeds (Insha'Allah).

Under the Singapore Tourism Board (STB) regulations, we are required to invite travellers to indicate their personal preference regarding trip protection.

To know more about the permissibility in the sight of Allah,
whatsapp message +65 9775 2605

60 Paya Lebar Road Office Lobby 2, #12-42 Paya Lebar Square,
Singapore 409051

Click here for video to easily navigate from the MRT to Hahnemann Travel

If you registered via the website,
- you can log in to your account on Hahnemanntravel.com.sg

If you have registered via the office or whatsapp:
- send us a whatsapp message at +65 9775 2605 for the latest updates on your booking.

As a trusted Singapore travel agency since 1983, Hahnemann Travel & Tours we ensure our travelers are never left navigating disruptions alone. Your peace of mind is our priority.

If there is an airline cancels your flight, Hahnemann Travel will assist and advocate on your behalf to secure the next available departure / rescheduling your itinerary or process an eligible refund if any based on the airline's terms & policies.

Whether you are traveling on:
- a guided Umrah pilgrimage or
- one of our Muslim-friendly holiday packages,

Biithznillah (God willing), our Singapore-based travel experts are here to support you through any unexpected travel disruptions.

Umrah

Our Umrah packages include:

- 2-way flight tickets
- 5* Premium Hotel accommodations
- 3x Meals Fullboard International Halal Meals
- 3x Umrah*
- Visa processing
- 5 Litres Zam-zam water
- Transport
- Guided tours (Ziarah)
- Mutawwif / Ustazah
- Tour Leader from SG

Yes, experienced Mutawwifs will accompany the group to guide you through the Umrah rituals and ensure a spiritually fulfilling journey.

Check out the reviews from the jemaah's here:
5-Star Reviews

Extension of stay is possible subject to visa validity, hotel and flight availability for arrangement at least 2 months in advance.

Please contact our consultants via:
- whatsapp message +65 9775 2605

Basic medical insurance coverage is often included in tourist e-visa / umrah visa.

Under the Singapore Tourism Board (STB) regulations, we are required to invite travellers to indicate their personal preference regarding trip protection.

To know more about the permissibility in the sight of Allah,
whatsapp message +65 9775 2605

Our Umrah Packages features premium hotels within walking distance (estimated 50-80m),

while Economy packages and Custom Private
- may be at the same hotels or slightly further depending on your requirements.
- For more assistance, Whatsapp message: +65 9775 2605

We ensure a smooth, accessible Umrah experience for elderly pilgrims and those requiring mobility assistance.

- Upon arrival in Makkah, pilgrims can easily engage our officials for wheelchair pushing services or rent electric carts / golf carts to navigate the designated wheelchair paths for Tawaf and Sa'i.

For your first Umrah, our standard advice is for wheelchair users to join our dedicated wheelchair group, guided closely by an experienced Mutawwif.

This allows the rest of the family to seamlessly complete their rituals with the main group.

While this temporary separation is recommended to ensure everyone receives the right pacing and guidance, it is entirely optional—families are always welcome to stay together if they prefer.

For the second and third Umrah, pilgrims are usually fully familiarized with the mosque's layout and can confidently decide their preferred arrangement.

Our Ustaz will cover all specific wheelchair procedures, pushing service costs, and logistics during your pre-departure briefing in Singapore.

Once registered for your Umrah packages, you may discuss with your famiky members and decide if you require wheelchair service. At times when pilgrims reached the Blessed Makkah & Madinah, they would want to continue walking.

Once you have decided to proceed, the price range from 300sar+ onwards depending on season etc. Do remind your dedicated tour leader for wheelchair service nearing to your departure date.

Haji

Registration for Haji must be done through the official religious authority (e.g., MUIS in Singapore).

- Once you have your allocation letter,
- you can book a package with us.

Whatsapp message +65 9775 2605

We offer 2 - 3 premium Haji packages.

Premium packages often include hotels closer to the Haram and upgraded amenities in the Mina / Arafah camps.

All packages includes with the excellent service & premium accommodations and meals just with a slight variation in the number of days to suit your niat (intention) & budget.

See reviews from other Haji pilgrims here & secure the best Haji package for you & your loved ones:
Click here --> 5-Star reviews

For more information, whatsapp message + 65 9775 2605

Yes, comprehensive travel and medical insurance is mandatory and included in all our Haji packages to cover any medical emergencies.

Alhamdulillah
(all praises to Allah)

Yes, we conduct comprehensive Haji courses, exercises, sunnah food advices and beneficial islamic guidance to prepare pilgrims spiritually and mentally before the journey.

The duration varies depending on the package, typically ranging from 14 to 30 days.

You may check specific package details on our website
or
you may easily whatsapp message +65 9775 2605

Group Holiday Tours

Alhamdulillah
(all praises to Allah)

Yes,
most of our group tour packages are all-inclusive:

- 2-way return flights,
- hotel accommodation(s),
- halal friendly meals,
- transport.
- tickets, tours, etc as indicated in itinerary respectively.

Our groups typically estimate around 25 pax to ensure a comfortable experience for everyone & still ensuring cost savings for everyone when travelling in a group.

Yes, all our confirmed group tours are accompanied by an experienced tour leader from Singapore as well as local professional guides.

We cover a wide range of destinations including Turkey, Balkan countries, Yunan, Uzbekistan, Spain, Morocco, Europe, Switzerland, Italy, Greece, Japan, and more.

Check our website or whatsapp message +65 9775 2605
for the latest packages & updates

Absolutely!

You can choose to pay a single supplement for your own room, or we can try to pair you with another traveller of the same gender.

Sunnah Services

If you are able and have the affordability then it is compulsory for you to perform Haji instead of delegating it to someone on your behalf.

Badal Hajj (Hajj al-Badal) is the act of performing the Hajj pilgrimage on behalf of another Muslim who is permanently unable to perform it themselves.

Who it can be performed for:
- It is strictly for someone who has passed away, or someone who is alive but chronically incapacitated (such as severe old age or an incurable physical illness) with no hope of ever being able to travel.
- It cannot be done for someone who is simply too poor or too busy.

Who must perform it (The Proxy):
- The person performing the Badal Hajj on behalf of your loved one must have already completed their own obligatory Hajj first.

For the Deceased:
- Fulfill the obligation of those who have passed.

For the Incapacitated:
- For those permanently unable to travel due to age or illness.


We can facilitate this noble service for your family.

So you may rest assured that your amanah (responsibility) to your beloved parents or loved ones are performed as per Qur'an & Sunnah.

All our proxies are qualified and have already completed their own Hajj, ensuring the pilgrimage is performed in strict accordance with the Sunnah.

Contact us via whatsapp message +65 9775 2605 to arrange badal Haji today.

Aqiqah is the blessed sacrifice of a livestock animal to express gratitude for a newborn child.
It is a confirmed Sunnah (Sunnah Mu'akkadah) - highly recommended act with humongous reward

  • Baby Boy - 2x Sheeps

  • Baby Girl - 1x sheep

⚠️ Note:
- Aqiqah to be performed on 7th / 14th / 21st after birth of child

We can facilitate this complete service for you. The sacrifice is performed across various countries, and the meat is distributed directly to those most in need.

Contact us today to arrange your Aqiqah.
Whatsapp message +65 9775 2605

Yes, we organize Qurban rituals annually during Eid al-Adha in various needy countries, ensuring the meat reaches the poor and destitute.
We will provide a certificate and photo/video evidence upon completion of the Aqiqah or Qurban service, usually within 2-4 weeks.
Yes, we have a list of countries available each year with different price points. You can select your preferred location.
Yes, we can assist with the payment of Dam (penalty/fine) for pilgrims who need to expiate for violations during Hajj or Umrah.

Private

Absolutely. Our private tours are fully customizable to suit your preferences, budget, and travel dates. Just let us know your requirements.
Private tours can be arranged for as few as 2 people (couples), families, or small groups of friends.
Yes, you can choose to have a driver-guide (for smaller groups) or a separate professional tour guide depending on your needs and budget.
Generally, private tours cost slightly more per person than group tours due to the lack of economies of scale, but they offer flexibility and privacy.
Yes, if you have booked your own accommodation, we can arrange just the private transport and driver for your trip.

Inbound SG

Yes, we offer inbound tour packages covering Singapore's major attractions, cultural precincts, and food tours.
We provide reliable airport transfer services from Changi Airport to your hotel and vice versa with a range of vehicle options.
Being a Muslim-friendly travel agency, we ensure all meals provided in our itineraries are Halal-certified or Muslim-friendly.
Yes, we can arrange for licensed tourist guides who speak English, Malay, Mandarin, Arabic, and other languages upon request.
Yes, we have corporate rates with many hotels in Singapore and can assist with booking accommodation that suits your budget.

MICE

Yes, we specialize in organizing corporate retreats, team-building sessions, and incentive trips for companies of all sizes.
We can assist with venue booking, logistics, catering, and on-site management for your conferences, seminars, or dinner and dance events.
Popular destinations include Batam, Bintan, Kuala Lumpur, and Bangkok due to proximity, but we can arrange trips further afield as well.
Yes, we work with professional trainers and facilitators to conduct effective and fun team building activities tailored to your objectives.
Yes, we can manage group flight bookings and coordinate arrival/departure logistics for large delegations.

Job Opportunities

We are always looking for passionate and experienced tour leaders. Please send your resume to our HR department for review.
Yes, we offer internship programs for tourism and hospitality students looking to gain hands-on experience in the travel industry.
Standard office hours are 9am to 6pm, Monday to Friday. However, operations staff may work shifts or during weekends depending on tour schedules.
For some roles, experience is preferred, but we also welcome fresh graduates with a positive attitude and willingness to learn.
You can email your CV and cover letter to careers@hahnemann.com.sg. Only shortlisted candidates will be notified.

Others

Yes, we provide visa application assistance for various countries. Service fees apply.
Yes, we are an authorized ticketing agent and can book flights on all major airlines at competitive rates.
Refund policies vary depending on the airline and land operator terms. Please refer to the specific terms and conditions of your booking contract.
Yes, we sell travel SIM cards and roaming data packages for various destinations.
Yes, please inform us of any dietary restrictions or allergies at the time of booking so we can make necessary arrangements with airlines and restaurants.

Is your query not answered?

We are here to help. Send us your question and our team will get back to you as soon as possible.

or email us directly at sales@hahnemanntravel.com.sg

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Hahnemann Travel

40+ Years since 1983 trusted travel agent for Haj, Umrah & Dream Holiday Tours.

✨️ Your Bridge to Jannah

Our Priority is YOU! 💕
"Kami mengutamakan kepimpinan & keselesaan anda"

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