Terms and Conditions

Last Updated: [17 May 2025]

Welcome to Hahnemann Travel & Tours Pte Ltd (“we”, “us”, “our”, “the Company”).

These Terms and Conditions govern the contractual relationship between you (“the Customer”) and the Company for all travel services booked through our office, official WhatsApp (+65 9775 2605), or other authorised channels.

By making a registration, booking, or payment to the Company, you agree to be bound by these Terms and Conditions.

1. REGISTRATION, AUTHORIZED CHANNELS & BOOKING COVENANTS

1.1 Authorized Booking Channels & Fraud Prevention Architecture

(a) Official Booking Channels: All tour registrations, package reservations, Umrah packages, Hajj registrations, flight bookings, and customized itineraries must be executed exclusively through Hahnemann Travel & Tours’ (the “Company”) official and authorized touchpoints:

Official Office / Walk-in: 60 Paya Lebar Road, Office Lobby 2, #12-42 Paya Lebar Square, Postal Code 409051
Official Website: www.HahnemannTravel.com.sg
Official Email: sales@HahnemannTravel.com.sg
Official WhatsApp: +65 9775 2605

(b) Anti-Scam & Fraud Prevention Measures: To safeguard consumers against emerging cybersecurity threats, phishing attempts, spoofed domains, and impersonation scams, clients must rigorously verify that any digital or voice correspondence originates strictly from the authorized touchpoints listed above in Section 1.1 (a)

Third-Party Intermediaries: The Company strictly does not recognize, endorse, or accept liability for any transactions, down-payments, or data submissions carried out through unauthorized third-party aggregators, independent freelance agents, or unverified social media platforms (including but not limited to unverified Facebook, Instagram, or TikTok accounts).

Independent Verification: Prior to executing any electronic funds transfer (EFT), PayNow transaction, or credit card submission, the client bears the final responsibility to independently verify the payment credentials against the official corporate invoicing provided by the Company’s office.

Liability Limitation: The Company shall be completely indemnified and held harmless against any financial losses, identity theft, or compromised personal data resulting from a client’s utilization of unverified booking channels, fraudulent look-alike portals, or spoofed communication links.

1.2 Absolute Agreement of Terms

(a) Binding Execution: By submitting an individual registration form (where each traveling individual must execute exactly one distinct form), placing a deposit, or making any partial or full payment to the Company, the Customer explicitly confirms that they have read, understood, and agreed to be legally bound by these Terms and Conditions.

This action establishes a binding contract governed by Singapore law.

(b) WhatsApp Document Transmission Covenants: The Customer explicitly consents to utilizing the Company’s official WhatsApp (+65 9775 2605) as a legally binding medium for document transmission.

The submission of clear, high-resolution photographic images of Passports, NRICs (front and back), and visa-compliant photographs via WhatsApp constitutes a formal declaration that all transmitted details are completely authentic, accurate, and valid.

1.3 Strict Identification & Document Delivery Window

(a) Conditional Documentation Mandate: A reservation for a Package Tour shall be considered confirmed only when the Customer has paid the applicable minimum deposit and, within three (3) days of making such payment, submits to the Company accurate and complete details, including legible copies of passports, identification cards, visa-compliant photographs, and the completed registration form for all individuals within the travel group.

(b) Enforcement of Withdrawal: If the Customer fails to submit the required verification documents within three (3) days of payment of the deposit, the Company reserves the absolute right to deem the reservation as withdrawn by the Customer.

In such an event, the reservation will be considered cancelled, and any deposit paid will be summarily forfeited and completely non-refundable.

1.4 Special Requests Policy & Third-Party Constraints

The Customer is fully responsible for informing the Company of any special requests—including but not limited to special dietary requirements, specific flight seating preferences, adjoining or connecting room layouts, smoking room preferences, or medical accommodations for travelers with special needs—at the exact time of making the reservation.

The Customer explicitly acknowledges that all such requests are subject to the exclusive cooperation, inventory, and policies of third-party service providers.

While the Company will make reasonable commercial efforts to facilitate these requests, it cannot and does not guarantee fulfillment.

The Company shall not be held liable if any such request cannot be accommodated for any reason.

1.5 Allocation Priority, Deadlines, & Overbooking Protocols

(a) First-Come, First-Served Rule: All tour and pilgrimage registrations are strictly subject to seat availability and are accepted exclusively on a first-come, first-served basis.

A registration is only legally recognized after the baseline deposit has completely cleared the Company’s corporate banking system. Once allocated seats are filled, registrations will be closed immediately.

(b) Simultaneous Booking Overlap Protocol: In the event of a technical anomaly, simultaneous digital bookings, or over-subscription where a Customer clears payment after the physical capacity limit has been reached, the later registrant’s booking will be halted.

Under these circumstances, the Company will endeavor to assist the Customer in finding alternative available travel slots or packages. If no comparable alternative is available or accepted, the Company will refund the exact cleared funds to the Customer.

This refund represents the absolute cap of the Company’s liability, and no secondary compensation shall be pursued.

1.6 Tour Language Protocols & English-Centric Pilgrimage Allocations

(a) Baseline Operational Language: The primary operational and religious guiding language for all conducted Umrah and Hajj tours is Bahasa Melayu/Indonesia.

All general group lectures, mandatory site briefings, and spiritual guiding instructions will be delivered in this language.

Tour leaders and Mutawwif personnel are fully capable of conversing in both English and Bahasa Melayu/Indonesia to facilitate basic transactional coordination.

(b) English-Centric Dynamic Routing Protocol: For pilgrims explicitly requiring full English-language delivery, the following mechanisms apply:

Date Allocation: The Customer may formally request an English Umrah deployment.

Upon request, the Company will endeavor to allocate and route the Customer to specific departure dates earmarked for dedicated English language tracking.
Date Constraint & On-Site Translation: If a Customer is structurally restricted to a specific non-English departure date, all accompanying Tour Leaders—being proficient in English—will actively provide translated assistance and conceptual summaries onsite to ensure proper execution of rituals.
Educational Course Mandate: Once registered, English-speaking pilgrims are entitled to request entry into the Company’s proprietary English Umrah Course.

This educational program is fully tailored to equip English-reliant pilgrims with the full spectrum of theological and practical knowledge required for the pilgrimage.

The availability of this translating training entirely replaces any corporate liability regarding language barriers on standard tours.

2. DEPOSIT REQUIREMENTS, PAYMENT SCHEDULES & SYSTEMIC FORFEITURE

2.1 Tiered Upfront Deposit Thresholds

To secure flight allocations, hotel blockings, land transport networks, and visa allocations, an upfront deposit is strictly required at the time of registration. The non-refundable deposit structure is categorized below based on the nature of the travel service:

Private & Customized Tours (FIT): An upfront deposit equivalent to 50% of the gross package price is required immediately upon configuration of the custom itinerary.
Group Leisure Tours: An upfront minimum deposit of SGD 300.00 per person is required to secure a seat on a scheduled group departure.
Umrah and Hajj Packages: An upfront minimum deposit of SGD 500.00 per person is required immediately to initiate visa processing, hotel blockings, and religious group flight allocations.

The Company retains sole and absolute discretion to modify the amount of the chargeable deposit or apply different customized deposit structures for different customers or specific promotional Package Tours without prior notice.

2.2 Conditional Nature of Booking Confirmation

The payment and receipt of a deposit by the Company does not constitute a final binding confirmation of the tour package, flight itinerary, or travel departure.

The deposit serves solely as an authorization for the Company to request reservations from external wholesalers, airlines, and hospitality providers. A legally binding travel contract is only established when the Company issues an explicit, written “Final Tour Confirmation Notice” alongside the official invoice.

2.3 Strict Settlement Deadlines & Payment Clearance

(a) Umrah Packages:

Full and final payment is required no later than two (2) months prior to the scheduled departure date.

(b) Hajj Packages, Charter Flights, & Special Carriers:

Full and final payment must be cleared and received by the Company no later than three (3) months prior to departure, or earlier as officially communicated and informed by the Company at any time during the booking cycle.

2.4 Digital Payment Verification & Bank Reconciliation Rules

(a) Cleared Funds Mandate: The Customer is fully responsible for ensuring that any payment made to the Company is received by the Company as cleared funds on or before the payment deadlines.

All payments must be made via Cash, Cheque, Bank Transfer, or PayNow to the Company’s verified corporate credentials:

Company’s PayNow Unique Entity Number (UEN):
199004735D
Registered Account Name: Hahnemann Travel & Tours Pte Ltd
Company’s Bank Account:
United Overseas Bank (UOB) Current Account:
916-345-521-4.
Registered Account Name: Hahnemann Travel & Tours Pte Ltd

(b) Reconciliation & Transaction Proof Requirements: For any electronic payment transfer via PayNow, the Customer must input their exact Mobile Number or Full Registered Legal Name into the transaction reference field.

Instantly upon successful execution, the Customer must capture a clear screenshot of the successful transfer receipt and submit the proof of payment via WhatsApp to +65 9775 2605.

A registration will not be progressed or acknowledged by the Company until this verification workflow is finalized.

Cheques must clear at least 14 working days before departure; late cheques will be summarily rejected.

All transactions must be settled in Singapore Dollars (SGD).

2.5 Late Payment and Automated System Cancellation

In the event that full payment is not cleared and received by the Company by the specified deadline, the Customer’s reservation shall be instantly deemed cancelled by the Customer.

The Company reserves the absolute right to forfeit the deposit, cancel all associated vendor allocations, and impose the contractually mandated cancellation fees outlined in Section 3.

3. AMENDMENTS, CANCELLATION CHARGES & REFUND TIMELINES

3.1 Formal Cancellation Notice Protocol

If the Customer decides to cancel their reservation, they must do so officially in writing via email or through a physical letter mailed directly to the Company’s registered address.

The cancellation notice is only legally effective once the Customer receives a formal, written acknowledgement reply by email from the Company.

3.2 Amendment Surcharges & Constructive Cancellations

Any customer-initiated changes including but not limited to modifications of travel dates, passenger names, tour types, activities, land services, or special requests made less than 90 working days from the departure date shall be legally treated as a total contract cancellation, and full cancellation fees will apply automatically.

Standard Amendments Surcharge: Any approved clerical amendment or modification made after registration is subject to a mandatory administrative fee of SGD 100.00 per person.
Confirmed Departure Cancellation Surcharge: Any cancellations executed after a tour departure has been officially confirmed are subject to an immediate surcharge of SGD 500.00 per person.

3.3 Progressive Tiered Cancellation Fee Scale

Cancellation fees are calculated on a progressive percentage scale based on the length of notice provided prior to departure.

This fee represents a percentage of either the deposit or the total tour fare, and remains subject to underlying vendor policies:

Notice Period Provided Prior to Departure Date	Contractual Cancellation Fee Imposed	Refund Entitlement
> 65 working days	0% of Full Tour Fare	Balance of funds, Less corporate Admin Fee
45 to 64 working days	25% of Full Tour Fare	Balance of funds, Less corporate Admin Fee
38 to 44 working days	50% of Full Tour Fare	Balance of funds, Less corporate Admin Fee
34 to 37 working days	75% of Full Tour Fare	Balance of funds, Less corporate Admin Fee
< 36 days and below	100% of Full Tour Fare	NIL (No Refund)

3.4 Ticket Issuance Integration and Goodwill Exceptions

The progressive cancellation fees apply if the transportation assets (including flights, ferries, cross-border buses, or train tickets) have not yet been booked or issued.

If they have been booked or issued by the Company or its partners, the exact raw value of said tickets will be added onto the cancellation fees.

If the customer’s paid funds are insufficient to cover the total aggregated fee, the Customer must top up and pay for the difference.

Any waiver or reduction of cancellation charges on a goodwill basis (such as sudden death or critical medical emergencies) remains at the sole and absolute discretion of the Company and is strictly subject to the conditions imposed by the related primary suppliers (hotels, airlines, etc.).

Verifiable supporting documentation is required for any case review.

3.5 Extended Operational Refund Processing Timeline

Because the Company operates as an intermediary agent and must recover deposits from international primary vendors, the Customer acknowledges that any approved refunds will only be fully processed and disbursed a minimum of two (2) months (or up to 70 working days) from the formal verification date of the cancellation request.

Refunds are generally issued via corporate cheque or direct electronic transfer after the successful recovery of funds from third-party suppliers (Airlines, Hotels, Transport, Tour, Attractions companies, etc.).

4. COMPANY’S DISCRETIONARY CANCELLATION & HEADCOUNT CONTINGENCIES

4.1 Minimum Headcount Discretion & Operational Limits

All scheduled group tours (including standard leisure group packages and specialized Umrah or Hajj group departures) are subject to achieving a minimum operating group size.

This threshold is determined solely at the absolute discretion of the Company from time to time in order for departure to be finalized.

If a group tour fails to meet its minimum required passenger headcount, the Company reserves the absolute right to cancel the tour up to 14 days prior to the departure date.

Standard Low Subscription Cancellation Notice: If due to some unforeseeable circumstances or vendor constraints the travel services purchased cannot be finalized and the reservation has to be cancelled, the Company will endeavour to notify the Customer at least two (2) weeks (14 days) before the scheduled departure date.

Emergency Supplier & Unforeseeable Constraint Clause: In the specific event of sudden, extreme, or unexpected external supplier defaults, catastrophic hotel block cancellations in the holy lands by primary vendors, or sudden regulatory changes by international foreign ministries (e.g., the Saudi Ministry of Hajj and Umrah) occurring inside the standard 14-day window, the Company will immediately notify the Customer of such critical finalized changes or required package cancellations at least one (1) week (7 days) before departure.

Local Tour Leader Accompaniment Threshold: Accompaniment by a local Singaporean Tour Leader throughout the physical journey from Singapore is strictly contingent on a finalized group size of more than twenty (20) full-paying passengers (>20 pax). Notwithstanding this numerical benchmark, the final assignment, provision, deployment, or removal of an accompanying Tour Leader remains subject to and determined solely at the absolute, subjective discretion of the Company from time to time based on real-time operational capacity.

4.2 Low Subscription Remedies & Package Modifications

In the event of an operational group cancellation due to low subscription, the Company may at its sole discretion offer the following alternative options to the Customer:

An alternative Package Tour which is, in the Company’s sole and absolute discretion, comparable in value to the same destination or other tours/destinations.

If an alternative tour is selected, any difference in cost will be settled via a top-up payment by the Customer or a refund of the balance by the Company.

If the Customer does not wish to accept the proposed alternative tour, a full refund of the exact tour fare paid will be provided.

4.3 Absolute Cap on Corporate Liability

The Company’s sole liability in the event of an operational group cancellation is strictly limited to a refund of the exact tour fare paid to the Company.

The Company shall not be held liable under any circumstances for any contingent costs, indirect losses, or ancillary expenses incurred by the traveler due to such cancellations, including but not limited to independently purchased visa fees, travel insurance premiums, external domestic transport, or non-refundable personal equipment.

4.4 Absence of Tour Leader Discretionary Operational Rules

For groups where the minimum number of participants is not met, there will be no tour leader provided from Singapore.

If the Customer chooses to proceed with the original tour despite the low subscription and agrees to pay the required financial top-up amount, the Customer explicitly acknowledges and accepts that the tour will operate without an accompanying tour leader from Singapore.

The Company shall not be held liable for any inconveniences or dissatisfaction arising from the absence of a tour leader, the Company having taken reasonable steps to inform the Customer in advance to allow their travel plans to proceed rather than cancelling the tour outright.

4.5 Free and Easy (FIT) Booking Contingencies

In the case of individual “Free and Easy” tour options, all accommodation allocations and local services are strictly upon-request and subject to confirmation by primary vendors.

Surcharges may apply on a case-by-case basis depending on seasonal peaks, and the Customer will be advised accordingly.

Should the Customer decide not to accept the proposed alternatives, all refunds will be made accordingly by the Company without further obligations or legal liability.

5. PASSPORTS, VISAS & IMMIGRATION COMPLIANCE

5.1 Six-Month Passport Validity & Empty Page Requirements

Each individual traveler bears sole, non-delegable responsibility for ensuring that his or her passport or international travel document is valid for at least six (6) months from the expected date of return to Singapore from the last point of departure on the itinerary.

It is the Customer’s sole responsibility to ensure that their passports have at least three (3) completely empty pages (certain destination countries strictly require 6 empty pages) prior to their intended departure date.

5.2 Mandatory Border Documentation & Verification Covenants

The Customer is solely responsible for acquiring, verifying, and holding all necessary visas, entry permits, border passes, re-entry licenses, mandatory vaccinations, and official health certificates required by the applicable governmental authorities of the destination countries within the Package Tour.

All documents submitted to the Company for auxiliary processing must be perfectly clear, legible, and verified for authenticity by the Customer.

5.3 Consequences of Visa Rejection and Late Notice Rules

While the Company may, from time to time, assist a traveler to submit a visa application for a specified processing fee, the Company gives no warranty or guarantee regarding the approval or outcome of any visa application.

Visa processing timelines vary significantly by foreign embassies and consulates.

Umrah Visa Application Surcharge: If the Customer does not possess an active visa to perform Umrah, the Company will apply an additional administrative fee of SGD 200.00 per person to apply for a 1-year multiple-entry tourist/Umrah visa. This visa remains valid for multi-entry utility until its formal expiration under Saudi regulations.

Rejection Rulings: If an application for a visa or exit permit is rejected by an embassy and the result is made known to the Company at least 45 days prior to departure, a refund of monies paid (excluding non-recoverable visa application fees paid to the respective embassies) will be processed. If less than 45 days’ notice is given, the standard progressive cancellation fees outlined in Section 3 shall apply automatically.

5.4 Border Deportation & Denial of Entry Indemnity

The Company shall not be held responsible, under any legal theory or circumstance, for any loss, damage, expense, or reimbursement of the tour fare should a traveler be deported, detained, or refused entry by the immigration or customs authorities of any transit or destination country.

Reasons for denial—including irregular travel documents, quarantine restrictions, local customs regulations, import/export restrictions, administrative executive orders, or the possession of unlawful items—do not entitle the traveler to a refund of any part of the package fare.

5.5 Name Verification and Document Discrepancies

Each traveler is solely responsible for verifying that their full legal name, as provided to the Company and reflected on the official Pax Statement/invoice, tallies exactly with the character spelling in their passport.

If any amendment, ticket re-issuance, or record correction is required due to errors provided by the Customer, all applicable airline penalties, vendor fees, and administrative charges shall be borne entirely by the traveler.

6. PRICING INTEGRATION, INDEPENDENT SUPPLIERS & ROOMING POLICIES

6.1 Package Fare Exclusions

Unless explicitly stated otherwise in the written package itinerary, the baseline tour fare strictly excludes airport taxes, airport security taxes, airline insurance surcharges, fluctuating fuel taxes, consular visa fees, travel insurance premiums, customs user fees, and destination service fees specified by airline and airport authorities.

Fares also exclude laundry services, excess baggage charges, beverages, room services, mandatory or discretionary gratuities to drivers, tour leaders, local guides, hotel porters, and all personal expenses.

6.2 Dynamic Airline Compliance, Fare Adjustments & Tax Indemnity

(a) General Flux Protection: All travel arrangements are subject directly to approvals, modifications, and pricing shifts enforced by primary transport suppliers and sovereign authorities.

Consequently, all surcharges, taxes, flight paths, hotel properties, and standard itineraries are subject to modification or change without prior notice.

(b) Airline Default on Fare Promises: The Customer explicitly acknowledges that primary commercial airlines may occasionally fail to maintain initial structural quotes regarding passenger base fares, fuel levies, or mandatory taxes.

In the event an airline defaults on or alters an initially promised fare bracket, the Company pledges to exert reasonable commercial efforts to locate and substitute alternative routes, taxes, or surcharges of a similar nature.

However, the final financial differential resulting from an airline’s adjustment must be borne entirely by the Customer, and the Company is completely insulated from breach of contract claims stemming from external airline actions.

Any non-compliance with requested rate top-ups will result in automated registration forfeiture.

6.3 Age Parameters for Child Fares

Children below twelve (12) years of age (calculated based on the exact date of departure from Singapore through the return date back to Singapore) may be eligible for reduced child fare rates.

Standard child fare rates are structurally predicated on a twin-sharing or double room arrangement with two full-paying adults without an extra bed.

If an extra bed or rollaway cot is required for the child, the Customer must arrange this with the Company, and all associated vendor supplements and surcharges will apply.

The Customer must proactively notify the Company if a child turns 12 during the travel itinerary.

6.4 Bedding Formats, Family SOP Layouts & Single Share Logistics

(a) Bedding Standards: Depending on the selected tour structure, room bedding configurations may consist of single, twin, double-share, or triple-share formats, priced at the Company’s sole discretion.

For triple or quad-share configurations, the third and fourth beds may be temporary rollaway beds.

Certain accommodations (such as cave layouts, apartments, or specialty lodges) may require shared facilities.

Opting for a standard Double or Twin room format is highly recommended by the Company unless the booking contains a family configuration with children.

(b) Standard Family SOP Layout: It is the explicit standard operating procedure (SOP) of the Company to direct ground operators to place immediate families side-by-side on aircraft seating, side-by-side in hotel room configurations, or within connecting room layouts on the same floor or tower layout wherever possible.

However, the final layout remains strictly subject to final hotel and airline confirmation, live inventory availability, and unilateral vendor discretion.

(c) Automatic Share and Single Supplement Enforcement Protocols: For solo/individual applicants traveling without a companion, the room assignment mapping is governed by the following rigid legal rules:

Roommate Search Commitment: The Company will make reasonable commercial efforts to pair a single applicant with another traveler to facilitate standard cost brackets, typically defaulting to triple-sharing formats.
Unilateral Assignment Mandate: Single applicants explicitly grant the Company complete, unilateral authority to assign roommates based on available passenger data.

The Customer covenants to abide entirely by the room mapping assigned by the Company’s discretion.
Shortfall Supplement Trigger: In the event that no other compatible traveler is physically available within the tour group to share accommodations, the Customer will automatically be assigned a single-occupancy room, and the standard single supplement rate will be charged to the Customer invoice.

The absence of an available roommate shall not constitute grounds for cancellation or package waivers.
Biological Roommate Variances: Customers utilizing shared room formats acknowledge that differences in personal sleeping patterns, temperature preferences, schedule variance, and physical noise output (including but not limited to severe snoring) may occur.

The Customer agrees to maintain a respectful, accommodating attitude.

The Company completely disclaims all civil liability for personal disturbances, sleep disruptions, or psychological distress caused by an assigned roommate, and no financial compensation or room modifications will be executed post-departure.

6.5 Operational Communications Turnaround & Paid Priority Track

The Company strives to respond to all inquiries as promptly as possible during standard office hours.

Due to massive communication volume, please allow three to five (3-5) working days for a standard response from our office desks.

For customers requiring a prioritized, fast track, or near-instantaneous response within a 24-hour cycle, a Premium 24-Hour Paid Service Option is available.

This service may be activated upon request via our official hotline or company’s WhatsApp number.

7. FORCE MAJEURE, LIABILITY LIMITATIONS & LEGAL EXCLUSIONS

7.1 Absolute Force Majeure Disclaimers

The Company shall not be held liable for any cancellation, alteration, itinerary modification, delay, or structural failure to perform its contractual duties if such failure stems from a Force Majeure Event.

A Force Majeure Event includes, but is not limited to:

Acts of God, earthquakes, fires, tsunamis, volcanic eruptions, or other catastrophic natural disasters.
Extreme weather events, atmospheric disturbances, or severe environmental conditions.
Wars, hostilities, civil unrest, riots, insurrections, strikes, labor lockouts, or acts of terrorism.
Governmental or legislative actions, executive border closures, compulsory quarantines, or travel restrictions imposed by the Singapore government or destination governments.
Epidemics, pandemics, or public health emergencies.
Mechanical breakdowns, primary carrier structural failures, or transport grid outages that render the provision of the Package Tour impossible or drastically different from its initial conception.
Under any such Force Majeure conditions, the Company will issue no refunds, complementary discounts, or replacements for unutilized accommodation, meals, transit links, or sightseeing tours.

7.2 Intermediary Agency Liability Limits & Carrier Rules

Where the Company has acted without negligence and performed its due duties, it assumes no responsibility or legal liability for personal injury, property damage, accidents, luggage loss, delays, or behavioral irregularities caused by third-party public carriers, operators, managing agents, or hoteliers.

All tickets, vouchers, and coupons are issued subject to the specific terms, conditions, and rules of carriage mandated by the primary transport and hospitality operators.

The Customer is legally bound by those external primary policies and is solely responsible for ensuring compliance.

Airline Discretion Protection: Airline-controlled metrics—including physical seating positions, configuration changes, or precise aircraft legroom dimensions—are managed entirely by the operating carrier and are subject to immediate shifts.

The Company is completely insulated from any grievances stemming from airline seating changes.
High-Speed Rail Logistics: For packages including one-way high-speed rail transportation within the Kingdom of Saudi Arabia, luggage logistics may be diverted to secondary tracking trucks/buses due to rail safety weight thresholds.

Delays in luggage delivery resulting from alternative ground tracking methods are operational realities, and the Company is exempt from liability for related inconveniences.

7.3 General Release and Waiver of Civil Legal Action

The Customer explicitly agrees that the Company operates in good faith as a travel intermediary.

Where the Company has acted in compliance with standard protocols and has not been negligent, the Customer agrees not to take any legal actions under any circumstances for any claims including but not limited to damages, losses, injuries, accidents, matters or whatsoever reasons that may arise against the Company or its corporate personnel.

8. HEALTH, MEDICAL FITNESS & BEHAVIORAL EXCLUSIONS

8.1 Minor Passenger Regulations

Any passenger under eighteen (18) years of age must be accompanied throughout the entire tour duration by an adult.

If a minor is traveling with an accompanying adult who is not their biological parent or legal guardian, the parent/guardian must execute and submit a formal waiver letter to the Company prior to departure, completely indemnifying the Company from any claims, accidents, or operational responsibilities regarding the minor.

Customers traveling with a minor are fully responsible for ensuring compliance with all regulatory carrier requirements pertaining to minors traveling.

8.2 Medical Disclosures and Fitness to Travel Requirements

If a Customer or any member of their traveling group is suffering from pre-existing illnesses, physical or mental infirmity, is pregnant, or is undergoing medical treatment, it is the sole responsibility of the Customer to obtain an official doctor’s memorandum confirming they are medically fit for long-distance travel.

This documentation must be submitted to the Company upon registration.

Notwithstanding the provision of a doctor’s certificate, if primary airlines, cruise operators, or border officials refuse boarding or entry due to health conditions, the Company shall not be liable for any refunds, financial compensation, or logistical mitigation costs.

8.3 Absolute Corporate Right of Refusal

The Company retains absolute and final discretion to refuse travel or remove any individual from a Package Tour at any point prior to the travel group boarding the first flight out of Singapore if, in the sole opinion of the Company or its tour leaders, the Customer:

Is physically or mentally unfit to travel safely without endangering themselves.
Requires a specialized level of care or medical monitoring beyond what can reasonably be provided within the standard parameters of the tour itinerary.
Engages in dangerous, disruptive, hostile, or unlawful behavior that threatens the health, personal safety, comfort, or general enjoyment of other travelers on the tour.

If the Company exercises this right of refusal or removal under these circumstances, no refund shall be payable to the Customer, and the Company’s decision is final and non-negotiable.

9. COMPREHENSIVE TRAVEL INSURANCE MANDATE

9.1 Mandatory Statutory Tourism Notice

In accordance with the strict regulatory licensing conditions enforced by the Singapore Tourism Board (STB), the Company hereby explicitly instructs and requires the Customer to consider purchasing a comprehensive travel insurance policy.

9.2 Scope of Insurance Coverage Protection

The Customer is strongly advised to secure an all-inclusive travel insurance policy prior to departure to protect against unforeseen circumstances. The policy should ideally cover risks such as:

Trip cancellations, emergency amendments, or personal booking terminations.
Personal baggage loss, theft, damage, or international transit delays.
Personal accidents, sudden injuries, or acute medical illnesses abroad.
Travel agent insolvency or sudden vendor default.

Under no circumstances shall the Company be construed or interpreted as an insurer or a direct carrier under contract for the safe carriage of the Customer or their personal baggage.

10. REVIEWS FRAMEWORK & CONTRACTUAL CONTRACT LIMITATIONS

10.1 Structured Feedback Mechanism

The Company welcomes all sincere feedback and operational reviews. Grounded in its foundational heritage, the Company operates under ethical guidelines prioritizing passenger welfare and mutual respect.

Customers may submit official operational feedback through the following tracked corporate channels:

In-Person Consultation:
Scheduled appointment at the Company’s physical headquarters.

Official Corporate Hotline:
+65 6749 1131.

Official Feedback Email:
saleshahnemann@gmail.com
(Subject Line: “Feedback/Comments”).

10.2 Strict 7-Day Limitation Period for Claims

Any operational feedback, claims, complaints, or requests for compensation regarding a tour must be submitted to the Company in writing within seven (7) days of the official return date from said tour.

If a claim or grievance is not filed within this strict 7-day limitation window, the Company shall accept no responsibility or liability, and the Customer completely waives all rights to pursue claims or remedies.

10.3 Unilateral Right of Policy Modification

Hahnemann Travel & Tours Pte Ltd explicitly reserves an absolute, unilateral right to change, amend, insert, or delete any clause, policy, or sub-section contained within these Website Terms and Conditions without providing prior notice.

The version of the Terms and Conditions published on the website at the exact timestamp of booking registration shall govern that specific travel contract.

SECTION 11: ISLAMIC SUNNAH SERVICES, BADAL PROTOCOLS & SACRIFICIAL COVENANTS

11.1 Structural Theological Foundation & Intention (Niat) Guidelines

(a) Canon Jurisprudence Compliance: In absolute alignment with established Islamic law, proxy rituals including Badal Hajj and Badal Umrah are valid exclusively on behalf of individuals who are completely physically incapacitated with no realistic expectation of recovery, or who have already entered deceased status.

Proxy registration is invalid for individuals whose failure to perform Hajj stems solely from temporary political obstacles, security shifts, or pure financial insufficiency, as the primary obligation is naturally waived under such structural restrictions.

(b) Execution of Niat (Spiritual Intention): The Customer explicitly acknowledges that the Niat (intention) resides fundamentally within the heart and is not vocally verbalized or externalized.
(Reference 0:10 [Youtube hyperlink]).

The individual paying or delegating the service performs the inward intention. The structural framework for this mandate is:

I hereby delegate and appoint Hahnemann Travel—as an approved, licensed Hajj and Umrah broker in Singapore

—to execute the Badal Haji ritual for
[Insert Name of Deceased/Disabled individual],

to be performed by an accredited, verified Mutawwif, Ustaz, or religious knowledge seeker under their supervision, practicing Hajj Ifrad or Hajj Tamattu’, under the financial terms and operational conditions explicitly detailed herein.”

11.2 Transaction Verification & Data Mandates for Badal Services

To authorize a Badal Haji or Badal Umrah order, the Customer must fully deliver the following structured parameters to the Company via its office desk or verified corporate WhatsApp (+65 9775 2605):

A clear photographic image of the applicant’s National Registration Identity Card (NRIC – Front and Back Face).
The complete, authentic legal names of all individuals who are executing the spiritual intention (Niat) for the proxy service.
The complete, correct full name of the deceased or permanently disabled recipient.
The exact familial or legal relationship of the applicant to the intended recipient of the Badal service.

11.3 Collective Performance Disclaimers & Visual Proof Availability

(a) Collective Processing Realities: All ritual sacrifices, Aqiqah contracts, Qurban executions, and Waqf distributions are managed, procured, and executed as massive collective operations through centralized processing centers and cooperative farms in Makkah.

They are not managed as isolated, individualized slaughtering processes.

(b) Conditional Nature of Video/Photographic Proof: While the Company strives to deliver individual video and photographic verification of the slaughter or distribution process (applicable to Badal Hajj, Badal Umrah, Aqiqah, and Qurban), all digital proofs are strictly subject to real-time availability, farm safety regulations, and operational restrictions enforced by Saudi agricultural authorities.

Due to tightening security zones and digital blackout measures during peak Makkah operations, the accidental absence or delayed delivery of individual video/photographic captures shall not invalidate the spiritual contract, nor shall it entitle the customer to a financial refund or liability claims against the agency.

11.4 Saudi Ministry Regulatory Volatility & Quota Shifts

All Badal Hajj, Qurban, and related religious service provisions are subject directly to the shifting cost matrices, operational protocols, and Masyair pricing standards issued by the Ministry of Hajj and Umrah of the Kingdom of Saudi Arabia.

Pricing Adjustments: Quoted rates for Badal Haji (Basic and Full Package variants) are tied to prevailing macro costs at the time of performance.

Any sudden, mandatory regulatory hikes or localized tax shifts will be passed on to the Customer.
Quota Enforcement & Postponement Protocol: If sudden structural shifts or quota retrenchments by Saudi authorities prevent a registered Badal Haji from being finalized within the current Islamic calendar year, the booking will be automatically moved to the immediate following Islamic year.

The Company is completely insulated from liability regarding such structural postponements.

11.5 Waqf Service Boundaries & Procurement Rules

The Company provides auxiliary brokerage services for specified Waqf contributions, matching set prices to physical units (Standard Wheelchairs, Holy Qur’an copies dedicated to Masjidil Haram, Folding Chairs, or Nasi Mandi humanitarian meal boxes).

The Company guarantees that funds collected for Waqf are spent entirely on procurement and local deployment within the holy sanctuaries.

However, the physical placement, tracking, or preservation of individual items within the Haram remains subject to the administration of Saudi cleaning and security authorities, and the Company provides no tracking access post-delivery.

11.6 Authentic Zamzam Water Export Restraints & Claims Indemnity

(a) Regulatory Export Bans: The Customer explicitly takes notice that the Kingdom of Saudi Arabia enforces rigid restrictions on the commercial export of Zamzam water.

Legally, only active pilgrims returning physically from Hajj or Umrah journeys are permitted a specific regulatory allotment (typically capped at 5 liters via official airport distribution channels).

(b) Authenticity Verification & Seizure Risk: As a licensed STB Travel operator and approved Hajj and Umrah operator, the Company leverages its direct operational channels to bring back authentic Zamzam water from scheduled trips to distribute as part of the complimentary gift tiers for Badal Hajj completions (alongside Certificates, Tasbih, and Sejadah packages).

However, all complimentary gifts remain subject to the absolute discretion of our Saudi office and real-time border conditions.

If Saudi aviation authorities or Singapore customs officials enforce a sudden border seizure, embargo, or reduction of liquid allotments, the Company shall be completely exempt from liability, and the structural unavailability of Zamzam water shall not be treated as a contractual breach.